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Frequently asked questions

The quickest way to solve your support needs

Autopay.io profile

  • I have received permit, but it does not appear in my profile
  • How do I sign up for an Autopay profile?
  • How do I add a payment card?
  • How do I add or remove cars?
  • I want to change email but I get an error that the email is in use
  • I made a profile with an email that I don’t have/can’t get in to anymore, what do I do?
See all 9 articles

Vehicles

  • Can I have multiple vehicles in my profile?
  • I have a rental car for a day/a short period of time, what do I do?

Payment

  • Where can I find receipts in my profile and how can I download them?
  • I don’t have a profile, how do I pay?
  • When I write the registration number in” pay within 48 hours” but nothing comes up?
  • How do I get the receipt from the 48-hours online payment?
  • Why did I get an invoice fee?
  • Why did I receive an invoice?

Tenant

  • How do I add cars in the tenant profile?
  • I received a registration link, but it does not work
  • How do I issue a permit?
  • How do I change the number of parking spaces I rent?
  • As a tenant administrator - can I have more administrators?

Permits

  • I received a registration link to a permit, but it does not work
  • How do I get a permit?
  • How do I see if the tenant has given me a permit?
  • How is the permit connected to me?

Customer Club

  • How do I sign up for a customer club?
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