Frequently asked questions
The quickest way to solve your support needs
Autopay.io profile
- How do I sign up for an Autopay profile?
- How do I add a payment card?
- How do I add or remove cars?
- I want to change email but I get an error that the email is in use
- I made a profile with an email that I don’t have/can’t get in to anymore, what do I do?
- I can’t get into my old profile and I need to reset my password.
Vehicles
Payment
- Where can I find receipts in my profile and how can I download them?
- I don’t have a profile, how do I pay?
- When I write the registration number in” pay within 48 hours” but nothing comes up?
- How do I get the receipt from the 48-hours online payment?
- Why did I get an invoice fee?
- Why did I receive an invoice?