How can we help you?

Autopay - App
Profile
EV charging
Payment & Receipt
Permits & Agreements
Customer club
Notifications
Security
Contact Support

Profile

Add Payment Card
Two-factor authentication (2FA)
Change email address & password
Vehicles
Delete Profile
Error when adding mobile number
Getting started with our system
Multiple profiles with our system
Lost access to your email?
Password reset
Permit & Payment card

FAQ

Phishing alert related to confirming your identity (March/April 2025)
Error when adding card
Automatic billing not working
Mastercard-issues from Handelsbanken Sweden
What to do if your parking doesn’t stop in the app
Problem with permits and agreements?
48 hour online payment
Charged for a vehicle you do not own anymore?
Add, delete and edit vehicles
I do not see my ongoing parking session
Need more permits?
Change email address & password
Lost access to your email?
Password reset
Scam emails and phone scammers impersonating our company / Onepark
Adding a payment card is free of charge
Service charge
Two-factor authentication (2FA)