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Payment & Receipt

Permits & Agreements

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EV charging

Charging not starting

Issues with Paying for EV Charging Sessions?

FAQ

Phishing alert related to confirming your identity (March/April 2025)

Error when adding card

Automatic billing not working

Mastercard-issues from Handelsbanken Sweden

What to do if your parking doesn’t stop in the app

Problem with permits and agreements?

48 hour online payment

Charged for a vehicle you do not own anymore?

Add, delete and edit vehicles

I do not see my ongoing parking session

Need more permits?

Change email address & password

Lost access to your email?

Scam emails and phone scammers impersonating our company / Onepark

Adding a payment card is free of charge

Two-factor authentication (2FA)