How can we help you?

Payment & Receipt

Permits & Agreements

Contact Support

Autopay - App

Adding a payment card is free of charge

What to do if your parking doesn’t stop in the app

Change the default app language

How to see ongoing parking sessions

I do not see my ongoing parking session

Recent scam/phishing attempts (emails and phone calls)

What is new in the app?

FAQ

Phishing alert related to confirming your identity (March/April 2025)

Error when adding card

Automatic billing not working

Mastercard-issues from Handelsbanken Sweden

What to do if your parking doesn’t stop in the app

Problem with permits and agreements?

48 hour online payment

Charged for a vehicle you do not own anymore?

Add, delete and edit vehicles

I do not see my ongoing parking session

Need more permits?

Change email address & password

Lost access to your email?

Scam emails and phone scammers impersonating our company / Onepark

Adding a payment card is free of charge

Two-factor authentication (2FA)