How can we help you?

Payment & Receipt

Permits & Agreements

Contact Support

Autopay - App

Adding a payment card is free of charge

Parking not stopped in our App?

Change the default app language

How to see ongoing parking sessions

I do not see my ongoing parking session

Recent scam/phishing attempts (emails and phone calls)

What is new in the app?

FAQ

Card Block Issues with Nets affecting some customers – What You Need to Know Phishing alert related to confirming your identity (March/April 2025) Error when adding card Automatic billing not working Mastercard-issues from Handelsbanken Sweden Parking not stopped in our App? Problem with permits and agreements? 48 hour online payment Charged for a vehicle you do not own anymore? Add, delete and edit vehicles I do not see my ongoing parking session Need more permits? Change email address & password Lost access to your email? Password reset Scam emails and phone scammers impersonating our company / Onepark Adding a payment card is free of charge Service charge