How can we help you?

Autopay - App
Profile
EV charging
Payment & Receipt
Permits & Agreements
Customer club
Notifications
Security
Contact Support

Payment & Receipt

48 hour online payment
Mastercard-issues from Handelsbanken Sweden
Add payment card(s)
Adding a payment card is free of charge
Automatic billing
Automatic billing not working
Charged for a vehicle you do not own anymore?
Delete payment card
Driven into one of our facilities for the first time without a profile?
Error when adding card
Invoice fee
Payment options
Having trouble with payment after exiting one of our facilities?
Receipt for 48-hours online payment
Receipts
Scam emails and phone scammers impersonating our company / Onepark
Service charge

FAQ

Phishing alert related to confirming your identity (March/April 2025)
Error when adding card
Automatic billing not working
Mastercard-issues from Handelsbanken Sweden
What to do if your parking doesn’t stop in the app
Problem with permits and agreements?
48 hour online payment
Charged for a vehicle you do not own anymore?
Add, delete and edit vehicles
I do not see my ongoing parking session
Need more permits?
Change email address & password
Lost access to your email?
Password reset
Scam emails and phone scammers impersonating our company / Onepark
Adding a payment card is free of charge
Service charge
Two-factor authentication (2FA)