How can we help you?

Autopay - App
Profile
EV-Charging
Payment & Receipt
Agreements
Customer club
Notifications
Security
Contact Support

Agreements

Experiencing an error with the permit link?
Problem with permits and agreements?
Need more permits?
Information about Parking Agreements / Permits

FAQ

Charged for a vehicle you do not own anymore?
Problem with permits and agreements?
Automatic billing not working
Error when adding card
Add, delete and edit vehicles
What to do if your parking doesn’t stop in the app
48 hour online payment
I do not see my ongoing parking session
Need more permits?
Change email address & password
Lost access to your email?
Password reset
Service charge
Adding a payment card is free of charge
Two-factor authentication (2FA)
Scam emails and phone scammers impersonating our company / Onepark